Frequently Asked Questions

---

TSW Dynamic Staffing LLC is a professional virtual staffing company that specializes job opportunities that offer job seekers a better work-life satisfaction. We supply individuals with work from home opportunities to earn income in the comfort of their own home. 

Our partner, Arise Virtual Solutions gets the contracts, and we supply the agents. Because Arise does not partner individuals and only independent businesses, we offer the opportunity for skilled workers to service many wonderful opportunities Arise offers under our independent business. Also, this saves you on fees of incorporating and managing a business while you can focus on generating revenue. Arise also provides the client certifications courses you will need to be successful in your at home career. TSW Dynamic Staffing LLC is ALWAYS here to provide mentorship, guidance, and support in becoming a successful agent and assisting you with advancement opportunities as they become available.

Yes. You must be at least 18 years old and legally reside in the United States. Please note that the states of California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin are currently closed for outsourced opportunities.

You will be working as an independent contractor under TSW Dynamic Staffing LLC for one or more clients directly contracted by Arise. You are not an employee of either TSW Dynamic Staffing LLC or Arise while under contract or SOW. Under no circumstance are you to contact Arise or the client in which you are servicing for employment questions or verification of employment. Therefore, you may contact us, TSW Dynamic Staffing LLC.

As a Client Support Professional (CSP) you choose the client you wish to service from one of our many top nationwide companies. The work typically consists of taking inbound calls (minimum outbound calls may be necessary) involving customer service, sales or technical support. There are chats and email opportunities also available but those are rare and fill up quickly (they are offered to top performing agents). This is not telemarketing there is NO cold calling involved. You would handle inbound calls that have been routed from the clients phone systems to your phone at your house. You have the choice and pick the clients you would like to service. You will answer the call and service the customer while you are logged into the clients proprietary software on your computer. You will need a plain old telephone line (no voicemail or call waiting) and high speed internet. You will work with the customer to resolve any concerns and provide them the information they need, then move on to the next call. Simple, right?

Arise is our partner who handles the grunt work. They hit the pavement in search for large corporations (Fortune 20 to Fortune 500) that would like to outsource their customer service, sales, or technical support positions for you to service. Arise has been in business since 1994, is accredited, and is rated A+ by the Better Business Bureau. Arise has been featured on many major news networks including CNN, Good Morning America, Fox News, and many more. They are also a part of Michelle Obama's Joining Forces initiative, which is working to bring 100,000 jobs to veterans in need. If you want to be part of something bigger than yourself, be a part of Arise.

Both Arise and our clients have high standards. Client Support Professionals (CSPs) provide key services for each client program and have access to confidential information; therefore, a background check is required to ensure that each potential CSP's identity is confirmed and free from criminal history.

Arise is our partner who handles the grunt work. They hit the pavement in search for large corporations (Fortune 20 to Fortune 500) that would like to outsource their customer service, sales, or technical support positions for you to service. Arise has been in business since 1994, is accredited, and is rated A+ by the Better Business Bureau. Arise has been featured on many major news networks including CNN, Good Morning America, Fox News, and many more. They are also a part of Michelle Obama's Joining Forces initiative, which is working to bring 100,000 jobs to veterans in need. If you want to be part of something bigger than yourself, be a part of Arise.

As much as you want. All of the clients have a minimum hour requirement which is usually 15 or 20 hours. You must work that to continue servicing that client. There are clients that have a weekly cap of 100 hours so if you're making on average $15.00 an hour times 100 hours you would earn $1,500 in a week. On the other hand, if you work 15 hours and make $15.00 you would earn $225 that week. It is totally up to you.